Privacy Statement and Cookie Policy

PRIVACY POLICY

Last updated on: 25-10-2023

This privacy policy applies to all activities undertaken within RHR Concepts. B.V. This holding company consists of the following websites:

• rhrpets.eu
• rhrpets.fr
• rhrpets.it
• rhrpets.nl
• rhrpets.be
• rhrpets.se
• rhrpets.pt
• rhrpets.es
• rhrpets.fi
• rhrpets.co.uk
• Dierenvilla.nl
• Dierenvilla.be
• CatTreeKing.co.uk
• Tierwebshop.de
• Animauxvillas.com
• Animalcorner.it
• hondenbench.nl
• rhrquality.com

This privacy policy aims to inform you about the data we collect when you purchase products through our websites, why we collect them, whether they are shared with third parties, how long they are kept, what rights you have and how you can exercise your rights.

1. Who we are.

RHR Concepts B.V. is the controller of your personal data, based in the Netherlands, 5151RS Drunen, Kasteeldreef 28, registered under the number: 16064495.

Contact details:

Telephone number: +310416383221
E-mail address: [email protected]


2. What personal data do we process?

Following personal data are processed by us:

Identification data: first name, name, country, street and house number, city, postal code, telephone number and email address, gender, date of birth, password, payment details, purchasing behaviour and language choice. We also process any identifying company data, such as VAT number if applicable.
Any data you voluntarily submit to us when contacting us, for example
Your IP address, location data, browser data, operating system, duration of your visit, the pages you visited, links you click on through the use of cookies (please refer to our cookie policy)

3. How do we collect your personal data?

Your personal data are collected in the following ways:

• When you visit (one of) our websites
• By submitting data (analogue or digital)
• When you request products or services as a customer
• When creating an account
• When registering for newsletters and e-mails
• When using social media channels such as Facebook, Instagram or Pinterest

4. Why are your personal data processed?

We process the personal data listed above for the following reason and on the legal basis stated therein:

• Customer management and execution/follow-up of orders
• Contractual necessity
• Creation of a webshop account
• Consent
• Newsletters and messages
• Consent
• Informing about a new privacy statement, data breach and other legal obligations
• Legal obligation
• Development and improvement of articles and services
• Consent
• Promotion and marketing purposes
• Consent
• Personalised offers
• Consent

Should we further process your personal data for a purpose other than those mentioned above, we will inform you in advance.

5. Will your personal data be shared with third parties?

Your personal data will never be sold or passed on to third parties for commercial purposes. We process your personal data only for the purposes indicated above.

The only ways in which your personal data can be passed on to third parties are:

• You give your prior express consent to do so;
• There is a legal obligation for us to pass on the personal data in the context of e.g. (preventing) fraud and abuse;
• We engage third parties to carry out part of the data processing, in which case we ensure that these third parties as processors also comply with this privacy policy.

6. How long will your personal data be kept?

We will retain your data no longer than necessary for the purposes for which they were collected and processed. This means that your data will be removed from our files after 7 years following the purchase of a product on our website.

We will also delete your data if it is found to be obsolete or if the data subject himself requests deletion via the contact details above or if you unsubscribe from the newsletter. Data linked to an account will be retained until the account is deleted.

The above retention periods will be deviated from if there is a legal exception (including but not limited to tax retention obligations), or in case we need this data longer for our services or a legal dispute.

7. What rights do you have?

You have several rights, which you can exercise by contacting us using the contact details above.

• You have the right to ask us in writing for access to your personal data. You can make this request using the e-mail address shown above.
• If you suspect that the personal data contains inaccuracies, or has been processed incorrectly, you may request us to correct, supplement or delete such personal data.
• Revoking a previously given consent to process personal data.
• In addition, you may request us to transfer your personal data to another controller or to provide it to you in a readable form.
• You have the right to complain about any privacy issues by contacting us. If you are not satisfied with the response to your query or complaint from us, you also have the right to complain to the national authority in the Member State of your habitual residence.
• Below is a link where you can find all contact details of the national authorities in all Member States: https://edpb.europa.eu/about-edpb/board/members_en

- To oppose the use of your personal data for direct marketing purposes.

8. How can you exercise your rights?

You can contact us using the contact details above.

COOKIE POLICY

 Latest update: 25.10.2023

1. WHAT ARE COOKIES?

Cookies are small files placed on your computer or mobile phone browser by the websites you visit. Cookies are widely used to make websites work, improve the user experience as well as communicate certain information to the owner of a website.

Users always have the option of adjusting their browser configuration to either accept all cookies, disable them or notify them when a cookie is used. Refusing cookies may mean that certain personalised services cannot be offered to that user or that a website no longer functions properly, which may mean that full use of all the features of the website is not possible.

If you wish to disable the use of all or certain cookies, you will need to adjust your browser settings. As each browser is different, we advise you to consult the 'Help' menu of your browser to find out how to change your preferences regarding cookies.

The personal data we collect through cookies accepted by you are processed by us in accordance with privacy and cookie legislation, in accordance with our privacy policy and in accordance with the current cookie policy.

 2. WHAT COOKIES DO WE USE ON THIS WEBSITE?

On our website, cookies are classified according to their use. In general, we distinguish four types of cookies: technically necessary cookies, statistical cookies, cookies relating to preferences and marketing/social media cookies, the functionalities of which are explained in more detail below.

Within these four types of cookies, we also differentiate cookies according to their origin into first-party and third-party cookies:

• First-party cookies: these are cookies placed and used by us.
• Third-party cookies: these cookies are created and set by third parties.

 3. Technically necessary cookies

Technically necessary cookies are required for the website to work without problems. These cookies also allow us to improve the functioning of our website. These cookies cannot be refused when using the website.

The following technically necessary cookies are used:

 4. Statistical cookies

We use these cookies to measure website usage. They give us more info about the performance and load times of the website and specific web pages. This data allows us to improve the user experience. We only use this data on an anonymous basis. These cookies can be refused by you when using the website.

The following statistical cookies are used:

5. Preferences cookies

Cookies relating to preferences collect information about the visitor's choices and preferences or to ensure the proper functioning of the website. These cookies can be refused by you when using the website.

The following cookies regarding preferences are used:

[These cookies are not used for the time being, but they may be used in the future. In that case, the cookie policy will be updated.] 

6. Social media/marketing cookies

Social media cookies serve to make functionalities specific to social networks work. Marketing cookies are used to track visitors when they visit different websites. Their purpose is to display ads tailored and relevant to the individual user. These cookies can be refused by you when using the website.

We use the following social media/marketing cookies:

• HOW CAN YOU CONTACT US?

 If you have any questions about how we use cookies, please contact us using the details below

• Per e-mail: [email protected]
• Per post: DIERENVILLA Van Harenstraat 6, 5145RJ WAALWIJK
• By phone: +31(0)416383221 business days from 08.00 until 16.00